What is Clothespin?
Clothespin is an on-demand dry cleaning network. Our mobile app seamlessly connects you with your neighborhood cleaners. Once you submit a pickup request, your cleaner will be alerted to come pick up your clothes from your apartment. Clothespin also lets you know when your clothes are clean so you can have them delivered.
How do I get started?
Download the app and we’ll guide you through an easy setup. We need your address to let the cleaners know where to go, and we need your mobile number to keep you posted on the progress of your cleaning.
How does my first pickup request work?
We’ll ping your cleaner to have someone quickly come pick up your clothes from your apartment. You can use your existing cleaner or try a new one at any time. We’ll let you know when they’re on their way, and once your clothes are processed you’ll get a summary email, which will also indicate when the order will be ready.
How can I find the cheapest cleaner in my neighborhood?
There’s a screen in your app that lists all the cleaners in your neighborhood. Click on the button that says “Compare Prices” at the bottom.
How can I find the best cleaner?
Our users submit quick reviews after every completed cleaning, and these are listed on each cleaner’s profile screen.
Do I need to specify any preferences?
No, but we will ask you for any special instructions anyway just in case.
How do my cleaned clothes get delivered?
Clothespin will send you a notification once your clothes are cleaned and ready. Whenever it’s convenient, you can submit a request and we’ll arrange to have your clothes sent back to you as soon as possible.
What is the expected pick up time?
Each cleaner has an ETA listed. Please keep in mind this is an approximation, but we do our best to have your cleaner show up for both pick-ups and deliveries within the ETA estimates.
How do I pay?
You can use any Clothespin Cleaner listed in the app for requests, but you can only pay via the app if you’re using a Preferred Cleaner. All credit card transactions through Clothespin are processed securely via Stripe. Clothespin never shares your credit card information with the dry cleaners you’re using. If you happen to be using a dry cleaner you previously had an account with before using Clothespin, and that cleaner already has your payment information on file, then in this scenario we will not charge your card.
Clothespin Cleaners who are not Preferred Cleaners are to be paid directly, and they all should accept credit cards over the phone and will coordinate payment with you before delivery.
Do I have to pay extra for using Clothespin?
No, all the cleaners on Clothespin offer complimentary pick-up and delivery service. Clothespin does not charge users for its service. Feel free to tip the dry cleaner’s employee who delivers your clean clothes, but this is not expected and is completely at your discretion.
Why are prices shown on Clothespin different than my cleaner charges?
Sometimes your dry cleaner may charge extra if your clothing takes more care than usual to clean. There will also be times when our prices might accidentally be different for various reasons. We do our best to minimize this from happening, but if there’s any concern whatsoever please let us know so we can confirm prices with your cleaner before you submit your order. Clothespin does not offer any compensation for pricing mistakes.
What if the dry cleaner damages or loses my clothes?
We try to only have the best dry cleaners on Clothespin, but unfortunately mistakes do happen. Clothespin does not take any responsibility for lost, stolen, or damaged clothes, but we will try hard to help you find a resolution with the dry cleaner if something bad does happen.